Supervisors are often held back from becoming managers, or very good supervisors, through a lack of basic literacy skills. We all know the situation, a supervisor has come up through the ranks, s/he was a great operator and now is in the position of supervisor without these foundational skills. We see it all the time, managers frustrated that written reports are not up to standard, safety officers frustrated that hazard and incident reports are not comprehensively filled in, and supervisors neglecting to meet formally with their teams because they don't know how, or lack the skills to develop a meaningful agenda and actionable minutes.
We have been addressing these very things in a company we work with, and the results have been astonishing. Our work based literacy assessment tools have uncovered the core skills required by each supervisor and each is now on an individualised one-on-one programme of development. As a result, meetings are more productive and outcomes documented, confidence has increased, proposals to improve shop floor productivity are better articulated and therefore supported by management. The list goes on.
We are encouraged. It takes time and effort but companies who go down this route will reap the benefits and so will the individual supervisors. For them it can be life changing.
Feel free to contact us if you would like to know how we can assist within your organisation, or if you are just curious to learn more.