• The benefits of effective communication
• Differing perceptions
• Making assumptions
• Stereotyping and status
• Emotional Communication
• Resistance to change
• Distrust
• Language problems
• Cultural differences
HOW TO BREAK DOWN BARRIERS TO
COMMUNICATION
• Overcoming
and avoiding the communication barriers
• Focusing on our many similarities
THE
COMMUNICATION PROCESS
• Selecting and sorting
information to include in the message
• Choosing the form of
communication
• Filters through which the message must pass
• Interpreting the message and responding
THE
MEDIA FOR COMMUNICATION
• When
to use the telephone, one on one meetings,
larger meetings, briefings and
presentations
• Using letters, memos, email, notices and
magazines
• Critical evaluation of upward, downward and
sideways channels
of communication
NONVERBAL
COMMUNICATION
• Introduction to
nonverbal communication - the language
of feelings
• Guidelines for reading body
language
CONTINUOUS
IMPROVEMENT EXERCISES
Course dates
