INTRODUCTION TO TEAMWORK
• characteristics of a team
• making good business sense

WORKING TOGETHER SUCCESSFULLY
•  helpful team behaviour
• developing a team agreement

ESTABLISHING TEAM GOALS
• SMART goals
• SMART objectives

OUR INDIVIDUAL ROLES
• what each person has to do
• valuing and supporting each other

TAKING OWNERSHIP
• taking ownership of team resources and goals
• company and individual values  

COMMUNICATING WELL
• helpful/harmful words, tone and body language
• giving and receiving feedback
• listening skills
  
OVERCOMING DIFFICULTIES
• resolving conflict
•  problem solving
• counselling and coaching

DEVELOPING A TEAM VISION AND CELEBRATING SUCCESS