LEADING AND MOTIVATING THE TEAM
• legitimate use of power
• practical application of the theories of motivation
   - Maslow, Herzberg and Goal Setting theories
• personal leadership checklist
• personal leadership action plan

COMMUNICATING AND HOLDING TEAM MEETINGS
•  effective listening skills
   - attending, following and responding
• leading meetings
   - the content of the meeting
   - the process of the meeting
   - handling difficult people in meetings

CONTROLLING COSTS
• balancing income and expenditure
• controlling waste

FEEDBACK AND DISCIPLINARY COUNSELLING
• steps to effective disciplinary counselling
• practising the skills
• receiving feedback
• helpful approach to receiving criticism

COACHING
• what coaching is
• who should be involved
• effective coaching behaviour
   - directing and supporting
   - giving feedback  

DELEGATING
• benefits of delegating
• steps in delegating
• using a delegating planning sheet
  
MANAGING TIME
• prioritising based on urgent vs. important
•   effective vs. efficient use of time
• time management tips
• using a practical 'to-do' list

RESOLVING CONFLICT
• options when dealing with conflict
• steps to conflict resolution
• analysing concerns of all stakeholders