LISTENING SKILLS
• Developing the three most important listening skills
  -  attending
  - following and
  - responding

MAKING THE RIGHT IMPACT
• Manner and appearance, including
  - dress
  - body language and
  - territory
• Importance of words
• Positive attitude
• Self confidence
• Assertiveness

GIVING AND RECEIVING FEEDBACK
• Giving feedback or criticism
• A procedure for giving formal feedback, including discipline
• Overcoming reluctance to give feedback
• Principles for receiving feedback
• Receiving feedback constructively

CONTINUOUS IMPROVEMENT EXERCISES
• Plans and exercises to improve the skills learned

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The Essential Communication Skills course provides delegates with the fundamental skills for effective interpersonal communication. The skills include listening, using nonverbal communication, presenting oneself to make the right impact, giving and receiving constructive feedback. Plans are made for ongoing development and support.
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Course dates